Privacy Policy

1. Information You Provide

When you register or use the platform, you may provide your name, email address, phone number, password, and profile photo. If you post a listing, you provide the item details, price, location, condition, and photos you choose to upload. If you contact us or report a problem, you provide whatever details you include in that message.

2. Account Information

We store your account details, verification status, and basic activity such as when you last signed in. Your password is never stored in plain text - it is hashed before it is saved, so we cannot see or recover your actual password.

3. Listings And Uploaded Media

Photos, descriptions, and other details you add to a listing are stored so the listing can be shown to other users and are visible publicly once a listing is active. Please only upload images you have the right to share.

4. Messages

When you message a buyer or seller through the platform, that conversation - including any images you attach - is stored so both participants can see the message history. Only the buyer, the seller, and platform administrators (for safety and moderation purposes) can access a given conversation.

5. Transaction And Payment-Related Information

Some features (such as unlocking seller contact details, featuring a listing, or marking an urgent sale) currently work by asking you to make a mobile money payment directly to the numbers we provide, then submit proof of that payment - such as a screenshot, the transaction ID, and the phone number you paid from. Our team reviews this proof manually before approving the request. Banjoe Online does not process mobile money payments automatically or store your mobile money PIN or login credentials at any point.

6. Device, Browser, And Usage Information

Like most websites, we automatically collect some technical information when you visit, such as your IP address, general browser/device information, and which pages and searches you use. We use this to keep the platform working correctly, to protect against abuse, and to understand which parts of the marketplace are most useful so we can improve them.

7. Cookies And Session Storage

We use a session cookie to keep you signed in and to protect forms against tampering (CSRF protection). If you choose "remember me" at login, we store a separate secure token so you don't have to sign in again on that device. We also remember preferences you set yourself, such as Low Data Mode, for your convenience. We do not use cookies to sell your data or to track you across other websites.

8. How We Use Information

We use the information above to operate the marketplace: showing your listings to buyers, connecting buyers and sellers through messaging, verifying payment-proof submissions, sending account emails and SMS codes (such as password reset codes), responding to support requests, and keeping the platform secure.

9. Fraud Prevention

We use automated checks (such as rate limits on logins, messages, and payment submissions) and manual review to help detect suspicious activity, fake listings, and fraudulent payment claims. Accounts or listings that show signs of fraud or abuse may be restricted while we investigate.

10. Moderation And Safety

Our administrators can review listings, messages, and reports submitted by users in order to enforce our Terms & Conditions, respond to abuse reports, and keep the marketplace safe. This access is limited to what is needed for moderation and support.

11. Service Providers

We work with a small number of outside services to run the platform: Orange for SMS delivery (such as password reset and verification codes), Google for optional "Sign in with Google," and an AI writing assistant that can help generate a listing description from the details you provide. These providers only receive the information needed to perform their specific function - for example, the phone number an SMS code is sent to, or the item details used to draft a description.

12. Data Retention

We keep your information for as long as your account is active and as needed to provide the marketplace, resolve disputes, and meet our safety and legal obligations. We do not currently have a fixed automatic deletion schedule, so if you would like specific information removed, please contact us using the details below and we will review your request.

13. Account Deletion And Data Requests

To request that your account or specific personal information be deleted or corrected, contact us at support@banjoeonline.com. We may need to verify your identity before making changes, and we may retain limited information where necessary for fraud prevention, safety, or as required by law.

14. Children And Minors

Banjoe Online is intended for users who are old enough to legally buy, sell, and enter into agreements in their country. The platform is not directed at children, and we ask that people under 18 do not create an account.

15. Security

We use standard safeguards such as encrypted connections (HTTPS), hashed passwords, and access controls to help protect your information. No method of storing or transmitting information is completely risk-free, so we encourage you to use a strong, unique password and to avoid sharing sensitive account details with anyone.

16. Changes To This Policy

We may update this Privacy Policy as the platform grows and changes. When we make meaningful changes, we will update the date on this page. Continuing to use Banjoe Online after an update means you accept the revised policy.

17. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at support@banjoeonline.com or through the Contact page.